Account Manager / Malta

At Trustly, we envision a world in which paying directly from your online bank account is as easy as sliding cash across the counter. Today, we cover 29 European countries, with more markets on the way, and our B2B payment solutions attract global merchants in four main segments: e­-commerce, travel, financial services and online gaming. In 2015, we processed €1.7B in transactions and have a 100% growth forecast for 2016.

We are a team of 135+ people and are headquartered in Stockholm, Sweden, with regional offices in Spain, Malta, Germany and the UK. We are a young, dynamic and fast-growing company leading the development of the payments industry and the work you’ll do here will make a great impact.

As part of our growth strategy, we are looking for a highly motivated Account Manager for the Account Management team in Malta. This position will be critical in building long term relationships with large international clients across multiple industries.
You will work closely with our sales and technical specialists as well as our other Account Managers.

Key responsibilities

  • Up-sales towards existing customers (new markets, new functionality or joint marketing campaigns)
  • Development and elaborate/prioritize customer product/service requests
  • Secure KYC and customer reporting

Top 3 activities towards accounts

  • Build relationships and long-term strategic cooperation with assigned customer accounts
  • Analyze customer services and traffic patterns to give advice to grow the customer business
  • Follow-up service delivery and service levels and make sure proper customer escalations paths are provided for any feedback.

Qualifications

Experience: Minimum 5 + years of experience in an account management role for complex enterprise software, technical infrastructure or financial services (specifically payments).
Education: MBA, Masters in finance or a technical field, engineering.

You have an analytical mind and are able to discuss and negotiate pricing models with major merchants., You understand financial flows and can contribute to our roadmap ahead. You have international experience and great written and verbal communications skills.

If you are ready to take on a new challenge and want to be a vital part of our growth and expansion into new markets, get in touch!