Banking Relations Manager / Stockholm

At Trustly, we’re passionate about simplifying the way people pay and get paid online. We are a licensed payment institution and our B2B products available in 29 European countries attract global merchants in segments such as e­-commerce, travel, financial services and gaming. In 2017, we processed 44% of our total payment volume since our founding in 2008, which is a testament to our fast growth, and today we process about 4 million monthly transactions. In June 2018, private equity firm Nordic Capital acquired a majority stake in Trustly with ambitions to support us in becoming the leading global online banking payments provider.

We are a diverse and fast-growing team of 210+ people with our headquarters in Stockholm, Sweden, and regional offices in Spain, Malta, Germany and the UK. Together we are leading the development of the payments industry and the work you’ll do here will make a great impact.

About Finance at Trustly


The Finance team today consists of some 20 full-time employees across the Accounting, Payroll, Controlling, Cash Management and Banking Relations team. The majority of the team is located in Stockholm with team members also in Malta and Spain.

About the role


Banking Relations are responsible and manage all relationships that Trustly has with banks in the Nordics and internationally, as well as initiate new relationships and further expanding existing ones. Hence the ideal candidate is a strong relationship builder who will be able to take ownership of the relations and develop them further. Part of daily tasks include: maintain and build bank relationships; inform new banks about Trustly; arrange and lead telephone conferences with external stakeholders; coordinate and respond to KYC requests. This role will entail travelling to bank meetings internationally; represent Trustly at various bank related events In addition to interaction within the Finance team. The role will require successfully working together with external and internal stakeholders such as Product, Compliance, AML and Legal. You will report to the Head of Banking Relations.

What you’ll do:

  • Manage some of Trustly’s banking relationships, other PSPs (Payment Service Providers) and clearing and settlement mechanisms in Trustly’s role as customer to these organisations
  • Maintain and expand existing banking relationships and initiate new ones
  • Act as first point of contact at Trustly for requests and questions from banks and other PSPs
  • Furnish information about Trustly to facilitate KYC processes
  • Help review and negotiate terms when Trustly purchases transaction banking services
  • Draft and edit letters, reports, memos, presentations and other communications, both internal and external

Who you are:

  • The successful candidate demonstrates 3+ years of work experience preferably from a bank, payment institution or similar roles, with a wish to work in a fast changing Fintech environment
  • University degree in Economics, Business Administration or equivalent
  • A team player with excellent time management skills and the ability to deal with both internal and external stakeholders
  • A quick learner who is comfortable taking ownership of given tasks and working independently
  • You possess strong organisational and administrative skills with a high attention to detail
  • As we're an international company fluency in both Swedish and English is a must. Additionally language as Polish, French, Spanish or German is considered a huge plus

Thank you!

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