If you have concerns about your payment or money transfer using Trustly, please take a moment to find the answer to your question below.
We value your opinion, so give us a shout if you have any suggestions. We're listening.
If you have a complaint that you don’t feel has been adequately addressed, please write a letter to our Complaints Manager at the following address:
Trustly Group AB, Complaints Manager
Norrtullsgatan 6, 7th Floor, 113 29 Stockholm
If you’re dissatisfied with our response, please contact the Swedish Consumer Banking and Finance Bureau for guidance free of charge. More information available at Konsumenternas. Or contact the Complaints Ombudsman in the city where you live.
If you are not satisfied with the decision made by the Complaints Manager at Trustly, please contact the Swedish National Board for Consumer Disputes.
Trustly Group AB (corporate identity number 556754-8655) is an authorized Swedish payment institution under the supervision of the Swedish Financial Supervisory Authority (Finansinspektionen). The company conducts payment services in accordance with the Payment Services Act (2010:751) and can provide cross-border payment services within the EU/EEA.