Privacy Policy


At Trustly, we value your privacy. It is therefore important for us to inform you of how we collect and process personal information about you. The purpose of this policy is to set out the principles governing Trustly 's processing of the personal information that we collect when you use our services and visit our websites.

Trustly Group AB ( 556754-8655) is the data controller of the personal data that is submitted by you through the website and our services. Trustly always processes such personal data in accordance with applicable laws and regulations. Trustly works hard to protect your privacy. We have internal policies and processes in place in order to ensure that your personal data is keep safe.

Information on our website visitors

When visiting our website, Trustly may collect information that is voluntarily provided by you or that we automatically gain through your use of our websites as further set out below.

On Trustly’s website, you can voluntarily provide information about you to us via our website forms. For instance, if you are interested in a job position with Trustly, you can fill out a form where you apply for vacant positions with us. We then use this information in order to get in contact with you, should your profile turn out to be a match to what we seek.

Further, when visiting Trustly’s websites, we may collect non-personally identifying information about your use of our website. This information is gained via cookies. The information we receive through these cookies consist of e.g. your IP address, domain name, how you navigate on our website and what website settings you prefer and have chosen (e.g. language and location). The content of information will vary depending on how you navigate on our website.

We use the information we receive from your visit on our website to improve your user experience and the standards of our site, to understand how visitors navigate on our website and to analyze web statistics by creating aggregated statistics about our network traffic and location patterns.

For more information on how we use cookies, please visit

Use of our services

When using Trustly’s service for conducting online banking e-payments, we will collect certain information about you. Such information includes your IP-address, information regarding your identity, including e.g. name, address, telephone number, e-mail address, sending bank account number, account balance, personal identity number and, where applicable, passport number/identity card number.

Trustly collects and processes the above information for the purposes of managing your transaction, registering your transaction with your bank and carrying out a secure transaction as well as to meet legal requirements within the field of data storage requirements, anti-money laundering measures and other relevant legal obligations of Trustly, including but not limited to, for the purpose of preventing fraud and other criminal acts. All personal data collected will be treated with confidentiality as far as possible and will, in all cases, be transmitted and handled by applying SSL (Secure socket layer) and secure encryption procedures. Trustly will not process personal data for a longer period than is necessary for fulfilling the purpose of such processing, as set out above. 

Before you are able to use any of our services, you have to agree to Trustly’s General Terms and Conditions and thereby consent to the more detailed information on Trustly’s processing of personal data set forth therein. Trustly’s General Terms and Conditions are available at

Transfer of personal data

Trustly may share your personal information gained when using our service with our companies within the Trustly Group if necessary to provide our services. By accepting our General Terms and Conditions You are consenting to this sharing. Further, Trustly may transfer personal data to third parties, or may have third parties processing personal data on Trustly’s behalf, located within as well as outside EU and EEA in order to carry out the activities specified in our End-User Terms or Cookie Policy.

Contact us

If you have any inquiries or requests relating to your personal data or your rights under applicable privacy laws, including requests for information and rectification regarding your personal data that we hold, please contact Trustly at Any requests will be responded to within a reasonable period of time upon verification of your identity in accordance with local laws. Please include documents that prove your identity and a clear and precise description of the information which you request access to.